Satisfaction Guarantee

Arteza’s Commitment to You

Arteza 100% Guarantee

Your complete satisfaction is our #1 goal — period. Every day we are inspired to serve a global community of creatives. You've helped us build the Arteza brand into what it is today, and we simply could not have done it without you. It is of the utmost importance to us that our products completely meet your expectations. If you are not 100% satisfied with your purchase, you can return your items for a complete refund.

As part of our efforts to ensure your satisfaction, we employ professional artists who test our products and evaluate their performance. This is just one of many steps we take to guarantee that your Arteza art supplies work the way you expect them to.

Reviews & Suggestions

From five stars to one star, we carefully read all reviews to get a better understanding of what is important to you. We respond to all of your questions and comments to let you know that we are listening and to get to the heart of what you like most about using your Arteza supplies and what needs improvement.

On a daily basis, we also read all of your direct messages and comments on social media. We love it when you share your experiences with us and your community.

We take all your feedback and get to work on making the adjustments necessary to improve our products and provide the best quality and experience for artists of every level. If you have any suggestions for us, please contact us with your feedback.

Expert Help

If you have any questions or comments, please contact Creative Support Team.

Our creative support specialists are available from 6 am - 10:30 pm ET every day.

You may also use our customer service live chat at arteza.co.uk or direct message us through Facebook and Instagram.

Website Accessibility Policy

ARTEZA strives to maintain a website that is accessible to all visitors. We recognize that accessibility and usability are not always possible in every area of the website. ARTEZA conducts accessibility reviews of its website and remediates issues uncovered by these audits. Please note our efforts are ongoing. Have feedback or need help? We welcome your feedback on the accessibility of this website. If you have specific questions or feedback about this site's accessibility or need assistance using specific features, please contact us via telephone at (888) 905-0706 or via email at infosec@arteza.com. If you need assistance, please identify the specific web page and provide any other relevant information to help us locate the problem to provide you with the content you need. Whenever possible, we will provide the content you need in an alternative format. We welcome your questions about this accessibility statement and comments on how we can improve our website accessibility.