Shipping & Returns

What is your return and exchange policy?

We have a 30-day 100% satisfaction guaranteed return policy. Simply return your unused item(s) in its original packaging and we will refund your total amount.

U.K. Customers: You have 4 options when making a return:

  1. Refund: Receive a refund back to your original payment method when you ship your item back. Returns must be processed within 30 days from the date your order was received to be eligible for a refund.

  2. Partial Refund: You may be able to receive a partial refund for the following products:

    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

    • Any item that is returned after 30 days from delivery

  3. Exchange: Arteza will replace damaged or defective items. If you need to exchange your item for the same product, contact us via:

  4. Store Credit: If you want to make a return and it is past the 30-day delivery date, you will receive a store credit that you can use at arteza.com at checkout.

Items not eligible for a refund:

  • Gift cards

  • Orders received over 30 days ago (store credit will be issued, instead)

Gift Returns

If you wish to return a product that was gifted to you, please procure the receipt from the purchaser in order to process the return.

How do I return my product?

Send an email to help@arteza.co.uk or call +44 20 3884 2554. You can also reach us at our customer service live chat at arteza.co.uk.

Website Accessibility Policy

ARTEZA strives to maintain a website that is accessible to all visitors. We recognize that accessibility and usability are not always possible in every area of the website. ARTEZA conducts accessibility reviews of its website and remediates issues uncovered by these audits. Please note our efforts are ongoing. Have feedback or need help? We welcome your feedback on the accessibility of this website. If you have specific questions or feedback about this site's accessibility or need assistance using specific features, please contact us via telephone at (888) 905-0706 or via email at infosec@arteza.com. If you need assistance, please identify the specific web page and provide any other relevant information to help us locate the problem to provide you with the content you need. Whenever possible, we will provide the content you need in an alternative format. We welcome your questions about this accessibility statement and comments on how we can improve our website accessibility.